theReef PANORAMIC VIEW

Resort Policies

CHECK-IN & CHECK-OUT :

Please note that a pre-authorization on your credit card or a cash deposit will be required upon check-in for a security deposit and on-site charges. A picture ID will be required upon check-in. Minimum age to check-in is 21.

Our check-in time is 4pm but you are more than welcome to arrive earlier at the resort and make use of the facilities. Check-out time is 11am.

HOUSEKEEPING SERVICE :

In order to avoid unnecessary disruption to our guests "pure beach relaxation", here at The Reef we provide limited daily service including towel change, bathroom refreshment and sweep through. In addition full maid service is provided every Wednesday. Additional maid service is available (for a fee) upon request.

SPECIAL OFFERS AND RATES :

All special offers and rates are subject to availability and may be withdrawn or modified at any time.

MINIMUM STAY :

The Reef has a minimum stay requirement of 3 nights, with the exception of reservations made within 14 days of arrival, where shorter stays may be possible, subject to availability. There is a three night minimum stay requirement for all-inclusive reservations which cannot be waived. Please note that we reserve the right to require longer minimum stays from time to time for peak weeks.

OCCUPANCY LIMITS :

The maximum occupancy limits for each room type are as follows :

  • Two Bedroom Master Suite - 6 persons. Two bedrooms with King or Queen beds plus two twin Murphy Beds.
  • One Bedroom Executive Suite - 4 persons. One bedroom with King or Queen bed plus two twin Murphy Beds.
  • Studio - 2 Persons. One bedroom with King bed.

CRIBS :

One crib may be provided free of charge in our Two Bedroom Master Suites or One Bedroom Executive Suites. No cribs are allowed in our Studio rooms. Infants under 18 months are not included in our occupancy limits.

PAYMENT POLICY :

50% Deposit required at time of reservation. Full balance due 45 days prior to arrival or at time of reservation for reservations within 45 days of arrival.

'Cancellation Policy Effective Dec. 18, 2014.

January 1, 2015 – December 21, 2015

  • Cancellation policy – Reservation must be cancelled at least 7 days prior to arrival by 4pm to receive a full refund. Cancellations made within 7 days of arrival will forfeit 100% of the reservation total including all taxes and fees.
  • No-show policy – No shows are charged 100% of the reservation total including all taxes and fees. Early departure policy – Early departure reservations are non-refundable.

December 22, 2015 – January 1, 2016

  • Cancellation policy – Reservation must be cancelled at least 21 days prior to arrival by 4pm to receive a full refund. Cancellations made within 21 days of arrival will forfeit 100% of the reservation total including all taxes and fees.
  • No-show policy – No shows are charged 100% of the reservation total including all taxes and fees. Early departure policy – Early departure reservations are non-refundable.

Change of dates for a stay are allowed for a one night penalty as well as any difference in applicable rate between original reservation and new dates, which must be paid in full at the time of rebooking. Travel must be completed within one year of the original arrival date.

TAXES AND SERVICE CHARGES :

All rates do not include 13% government tax and 12% service charge.

RESORT FEE :

Effective November 2014 a $25.00 per room/per night resort charge will be added to the room rates that includes the following:

  • High speed internet access
  • Use of the pools and beach chairs and towels
  • In room safe
  • Beach volleyball
  • Use of tennis courts and equipment
  • Complimentary bikes and helmets
  • Fitness center access
TOLL FREE :
1.888.232.0541
Direct / Local : 1.345.947.3100
Wyndham Vacation Resorts - theReef Grand Cayman Islands (affiliate)
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