At The Reef, our management team takes your vacation satisfaction very seriously! That is why we have created the Vacation Guarantee!
If there is a problem with your room, we guarantee to fix it within 12 hours, or that night of your vacation is free. All you have to do is notify a member of our concierge/management team about your issue, and they will jump into high gear to make sure your issue is fixed! The same policy applies to food and beverage. If there is a problem with your meal, please notify your server, and the item will be replaced or your meal is free!
Your satisfaction is our top priority ! We guarantee it !